IT Information

Employer:	Schlumberger Updated: Oct 23 2015
Desired Expertise:	IT - Analysis & Management, IT - SAP / ERP
Experience:	5+ years
Minimum Education:	Bachelors/3-5 yr Degree
Location:	Dubai, United Arab Emirates
Reference Code:	8482
Job Status:	Active / Open
Work Authorization:	None

Job Description:
The Application Service Lead oversees, manages, and coaches the team that delivers application support services in the business applications sustaining domain. The position reports to the System Support Manager. Successful Application Service Leads have service delivery experience, are customer service oriented and have a good understanding of application support, performance, and networking. They are familiar with databases (SQL Server, Oracle), operating systems (Windows, Unix, Linux), and application servers (IIS, Apache, Tomcat). They have good problem solving, troubleshooting, and root cause analysis skills. They can multi-task concurrent projects and can manage project change and slippage. Responsibilities * Performs line-management for all team members. * Identifies operational problems and contributes to their resolution. * Serves as an escalation point for any unresolved issues. * Provides technical advice and guidance to employees and clients. * Ensures employee training, awareness and experience levels are maintained. * Maintains service coverage and staffing up to the correct level. * Keeps up-to-date on latest technologies through literature, training, and seminars. * Maximizes productivity and system availability. * Helps proactively identify issues and proposes technical solutions. * Implements technical product strategies and the technology roadmap. * Coordinates vendors and suppliers to provide delivery of technical services. * Improves Return on Investment (ROI) through consolidation of assets and functions. Qualifications * Computer degree (Bachelor minimum - Master preferred) * Minimum five years' experience in an application support environment including, H/W, OS, application, network, and databases. * Minimum two years' experience in project and people management. * Knowledge of SAP Basis and BigIP preferred.